| When you cancel | Fee | Refund |
|---|---|---|
| 30 days or more before check-in | Free | Full refund |
| 29–14 days before check-in | 50% of the booking | 50% refund |
| 13 days before check-in to the day of arrival | 100% of the booking | No refund |
| No-show | 100% of the booking | No refund |
※ Days are counted back from the day before check-in (Japan Standard Time). ※ Fees are calculated on the total amount including cleaning fee.
How to cancel
Go to the “My Booking” page, enter your booking number and the email you booked with, and press “Cancel booking”.
Refunds
After cancellation we review the booking and refund the amount due, minus any cancellation fee, to the card used for payment. Please allow 3–10 business days(depending on your card issuer it may appear on a later statement).
Refunds are not automatic at the moment of cancellation. Contact us if you need to confirm the amount.
Changes to the number of guests
Changes after booking depend on availability and pricing. No refund is given for a reduction in guests.
Cancellation by us
If we cannot provide the accommodation (for example due to a serious equipment failure), you will receive a full refund.
Natural disasters and transport disruption
Please contact us — we handle these cases individually.
Monthly stays
Monthly stays have separate cancellation terms depending on the contract length. Please check at the time of booking.