FAQ
Frequently asked questions
Can't find your answer? Feel free to contact us.
Q.How late can I book?▾
A.Online bookings are accepted until 23:59 the day before check-in. For same-day stays, please contact us.
Q.When is my booking confirmed?▾
A.Your booking is confirmed as soon as payment is completed on the booking form. A confirmation email is sent automatically.
Q.Which payment methods do you accept?▾
A.Credit and debit cards (Visa, Mastercard, JCB, American Express). Payments are processed securely by Stripe.
Q.What are the check-in and check-out times?▾
A.Usually check-in from 15:00 and check-out by 11:00, but times vary by property — please see each property page.
Q.Can I check in early or check out late?▾
A.Please ask in the comments field when booking. We will let you know whether it is possible for your dates.
Q.When do cancellation fees apply?▾
A.Free cancellation up to 30 days before check-in. 29–14 days before: 50% of the booking. 13 days before or later: 100%. See our Cancellation Policy for details.
Q.Can I get a receipt?▾
A.Your confirmation email serves as a receipt. Contact us if you need a separate document.
Q.Are pets allowed?▾
A.Only at properties marked pet-friendly. Please check the amenities on the property page.
Q.Do you offer monthly or hourly stays?▾
A.Yes, at selected properties. Please contact us with your dates, area and group size and we will send availability and a quote.
Q.Do you speak English?▾
A.Yes — feel free to message us in English via the contact form, the My Booking page or LINE.