Terms of Service

These Terms apply to all matters between the Guest and us relating to the Service. Any individual rules posted on the Site form part of these Terms.

Guests may request a booking through the procedure set out on the Service. Registered information must be accurate and up to date, and must not misuse the information of any third party.

1. A booking is formed when the Guest submits a booking request on the Service, payment is completed, and we send a booking confirmation.
2. Changes after a booking is formed (dates, number of guests, etc.) may not be possible depending on availability.
3. We are not liable where a booking is not formed due to lack of availability, system failure or similar causes.

1. The Guest shall pay the total amount shown at the time of booking, including accommodation charges, cleaning fee, service charges and taxes (“Accommodation Fee”).
2. Payment is by credit / debit card only (Stripe, via the Beds24 booking system).
3. Any bank transfer or other payment handling fees are borne by the Guest.

Guests may cancel a booking in accordance with our separately published Cancellation Policy. Cancellation fees are as set out in that policy.

1. Check-in and check-out times follow the instructions for each property.
2. Late arrival without notice or a no-show is treated as a same-day cancellation, and the full Accommodation Fee is payable.

Guests must not engage in any of the following:

• Conduct that violates laws or public order and morals
• Criminal acts, threats of criminal acts, or providing benefits to anti-social forces
• Intentional damage to the property, or nuisance to neighbours (noise, littering, illegal parking, etc.)
• Exceeding the maximum occupancy, or accommodating persons not declared in advance
• Commercial use, filming, parties or other use without prior permission
• Bringing pets without permission (except at pet-friendly properties)
• Subletting or transferring the booking
• Registering false information or impersonating a third party
• Interfering with the rights or operations of the Site, other guests, property owners or third parties

1. If the Guest, intentionally or negligently, damages, soils (including stains or odours that normal cleaning cannot remove) or loses any room, building, equipment or furnishings, the Guest shall pay the actual cost of restoration, including repair, special cleaning and replacement costs.
2. If such damage makes the property unavailable for business, the Guest shall additionally pay an amount equivalent to the lost profit for the closure period.
3. The Guest who made the booking is jointly liable for damage caused by accompanying persons or visitors.
4. The same applies to damage suffered by us or the property owner as a result of a breach of Article 7.
5. Where damage is confirmed, we may notify the Guest of the nature and amount of the damage and invoice it separately.

We may suspend all or part of the Service without prior notice in any of the following cases:

• Maintenance, inspection or updates
• Earthquake, lightning, fire, power outage, natural disaster or other events making provision difficult
• Failure of computers or communication lines due to accident
• Any other case in which we judge provision to be difficult

1. We make no warranty as to the content, accuracy or usefulness of the Service.
2. We accept no responsibility for disputes arising between the Guest and property owners or other guests.
3. We are not liable for damage arising from use of the Service except in cases of our wilful misconduct or gross negligence.

Personal information is handled in accordance with our separately published Privacy Policy.

We may amend these Terms without prior notice where we consider it necessary. Amended Terms take effect when posted on the Site.

These Terms are governed by the laws of Japan. Any dispute relating to the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered office.